Products eligible for return must meet the following criteria:

• Return request must be made within 14 days of receipt
• Product must be in its original, unopened packaging
• Product must not be damaged or tampered with
• Original proof of purchase must be provided

Note: Due to health and safety regulations, certain pharmaceutical products and medical devices may not be eligible for return. Please contact our customer service team for specific guidance.

To initiate a return and refund:

1. Contact our customer service team at returns@rhcpl.com or call 022-42383000
2. Provide your order number, product details, and reason for return
3. Our team will review your request and provide return instructions
4. Return shipping costs may apply depending on the nature of the return
5. Once received and inspected, refunds will be processed within 7-14 business days

Refunds will be credited back to the original payment method used for the purchase:

• Credit/debit card payments will be refunded to the same card
• Bank transfers will be returned to the originating account
• Alternative refund methods may be arranged in special circumstances

Please note that processing times may vary depending on your financial institution.

If you receive a damaged or defective product, please contact us within 48 hours of receipt. We will arrange for replacement or refund at no additional cost to you. Photographic evidence of the damage/defect may be requested.

Orders may be cancelled before they are shipped. Once an order has been shipped, our standard return policy will apply. To cancel an order, please contact our customer service team as soon as possible.

The following items are not eligible for return or refund:

• Prescription medications
• Opened or used products (except in cases of defect)
• Personalized or custom-made products
• Products with broken seals or tampered packaging
• Products explicitly marked as non-returnable

For any questions or concerns regarding our refund policy, please contact us:

• Email: returns@rhcpl.com
• Phone: 022-42383000
• Address: Rusan Pharma Ltd, 58-D, Government Industrial Estate, Charkop, Kandivali (West), Mumbai - 400 067 Maharashtra. India